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Pakistan Citizen Portal has become the most effective tool in redressing people’s complaints

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Islamabad: January 11, 2020  ,With a complaint resolution rate of 91.32%, Pakistan Citizen Portal has become the most effective tool in redressing people’s complaints thus becoming voice of the people of Pakistan. Appreciating its utility and effectiveness, people from all walks of life can be found on the registered members list of Pakistan Citizen Portal.

According to the latest data, out of 1,397,537 registered members of Pakistan Citizen Portal (PCP), 48,349 are students, 34,995 businessmen, 33,277 engineers, 20,025 civil servants, 16,437 teachers, 14,579 from corporate sector, 9,542 belong to the armed forces, 8,816 doctors, 6,841 social workers, 4616 lawyers, 2990 senior citizens/retired, 2615 political worker, 2309 journalists and 1695 persons belong to the NGO sector. A total of 1,653,045 complaints have been received so far from over 1.3 million registered members.

Out of these 1,552,529 (93.92%) have originated from in-land, 94,880 (5.74%) from overseas Pakistani and 5636 (0.34%) from foreigners. Province wise break-up shows that 726133 (43.93%) complaints originated from Punjab with 686,283 successfully resolved. Out of 564,207 complaints related to Federal Government 527,779 have been resolved. 189,425 out of 201,177 complaints from Khyber Pakhtunkhwa, 12,931 out of 15,316 from Balochistan have been resolved while 86,404 (62.6%) complaints out of 137,946 from Sindh have been resolved till date.

The data shows that so far, 11151 complaints have been received from over twenty three hundred journalists who are registered members of the Citizen Portal. Out of 11,151 complaints 10,203 have been resolved with 91% resolution rate. Out of 11,151 complaints, 5363 complaints related to Punjab, 4071 Federal Government, 1002 Khyber Pakhtunkhwa, 543 Sindh, 83 Balochistan, 82 Islamabad Capital Territory, 05 Gilgit Baltistan and 02 complaints were related to Government of Azad Jammu & Kashmir.

Category-wise complaints status data states that out of total 1,653,045 complaints, 340339 related to municipal services, 299701 energy and power, 179004 education, 132161 human rights, 101153 law & order, 97764 health, 60858 communication, 60605 transport, 60496 development projects, 60207 land & revenue, 52427 overseas Pakistanis, 47293 media cyber crimes, 28450 excise & taxation, 18400 environment and forests, 18063 investment, 16639 NADRA, 14435 licenses and certificates, 13867 agriculture, 11784 immigration and passports, 11168 youth affairs, 4624 FBR, 3194 disaster emergency, 573 poverty alleviation and social safety, 414 banking and 277 related to SECP. -2- -2- Top ten officers with successful resolution of the complaints remained MD SNGPL with 93836 resolutions, CEO MEPCO (38434), Complaint Manager IESCO (27616), CEO PESCO (22406), CEO FESCO (21331), Chairman PTA (14250), CEO GEPCO (13311), CEO HESCO (12976), Governor State Bank of Pakistan (11804) and CEO SEPCO with 10255 resolved complaints.

The officers with highest number of super-escalated complaints have been Municipal Commissioner District Municipal Corporation Karachi East with 4942 complaints, Superintendent Engineer, East, Karachi Water & Sewerage Board (3775), Municipal Commissioner DMC Korangi (3018), Ombudsman, Provincial Ombudsman (Mohtasib) (2849), Kamyab Jawan Department National Bank of Pakistan (2279), Municipal Commissioner DMC Karachi West (2007), Superintendent Engineer South, Karachi Water & Sewerage Board (1665), Municipal Commissioner Hyderabad Municipal Corporation (1519), Regional Transport Authority Karachi (718) and Municipal Committee Qasimabad District Hyderabad with 654 complaints. Super-escalated complaints are those complaints which remain unresolved beyond specified time limit.

Pakistan Citizen Portal was established on the direction of Prime Minister Imran Khan to create a robust link between the government and the people of Pakistan. The Portal has enabled the citizens to highlight their issues and seek intervention at the highest level for their resolution. While encouraging the people to utilize this facility, Prime Minister Imran Khan has also made it very clear that no leniency will shown to any government official who neglects his duty in addressing complaints reported on Citizen Portal.

Digital

Pakistan Moves Closer to Train One Million Youth with Digital Skills

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Enabling people to bring at least an additional US$1 billion each year into the Pakistani economy through E-Commerce skills by 2025.

Pakistan Moves Closer to Train One Million Youth with 100+ eCommerce and Digital Skills

Karachi, Pakistan, February 05, 2021  ………Pakistan has a large labour force that stands among the top 10 largest labour forces in the world, and it’s growing day by day. To create adequate employment opportunities for them is a huge challenge. On the other hand, employers frequently keep saying that they are unable to find workers with the appropriate skills necessary for their businesses. This obviously shows that there is a mismatch between the demand and supply of skills.

The International Labor Organization (ILO) has shown that skills development can play a major role in the alleviation of poverty, when carefully planned and implemented in the context of the available and emerging employment and income-generation opportunities. This multiplies many folds when the skills are acquired in the digital spheres. It not only widens the work opportunities but also opens up avenues for entrepreneurial ventures as well.

Extreme Commerce, Pakistan’s largest and renowned E-Commerce capacity building platform has excelled in its mission of making Pakistan a hub of entrepreneurial opportunities. Under the guidance of Sunny Ali, thousands of aspiring individuals from Pakistan have successfully initiated global e-commerce businesses.

Extreme Commerce, Pakistan’s largest e-commerce skill development and the entrepreneurial platform has achieved yet another milestone with the expansion of 100+ skills training courses through the “Video Boot Camp (VBC).” The Video Boot Camp includes virtual sessions and videos encompassing around 100 essential e-commerce and digital skills required to excel in the spheres of online businesses. The Video Boot Camp training program is specifically tailored to facilitate the budding entrepreneurs and businessmen and freelancers.

According to Ali, “E-commerce has skyrocketed after the pandemic and is estimated to grow to a whopping $4.3 trillion within this year.” He further adds, “There is a huge potential for growth in eCommerce both domestic and international, and that is why Extreme Commerce has pledged to enable people to bring at least an additional $1 billion each year into the Pakistani economy through E-Commerce skills by 2025.”

The Video Boot Camp includes over a 100 plus income generating E-Commerce skills (income streams) which an entrepreneur needs to skyrocket their businesses. Some skills offered through the VBC include: Selling through Fulfillment by Amazon (FBA) model, Virtual Assistant and FBA Freelancing, online store management of international and local E-Commerce marketplaces, bookkeeping account management services, digital and social media marketing, content writing and graphic designing, 3D designing & modelling, data science and analytics and more.

This initiative of Extreme Commerce will be immensely fruitful in helping their trainees become leading entrepreneurs of the country. Ali, contented with his vision states, “At Extreme Commerce, we offer a multitude of digital skills that are categorized into 100+ courses/income streams under the umbrella of Video Boot Camp (VBC 2021). These skills are pivotal to reducing unemployment and enhancing the capital of our country.” Sharing his focus and goals, he adds, “Skills that actually help you succeed as an online freelancer and even in the real-life environment plus increase your income thereby, are our prime focus right now.”

Earlier, Extreme Commerce and Mishal Pakistan, the Country Partner Institute of the World Economic Forum had signed a partnership to mainstream e-commerce in Pakistan, this includes capacity building initiatives for the media and industry players, including trainings, seminars and workshops.

The government of Pakistan has estimated digital skills global industry, often referred to as online outsourcing, is expected to generate gross service revenue between $15 billion and $25 billion in 2021.

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Digital

WHATSAPP Privacy Concerns Affecting Public Data -MOIT&T Pakistan

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Reference to on-going news threads by National Media and social media platforms regarding change in privacy terms & conditions of WhatsApp, Ministry of IT & Telecom is monitoring the current developments and clarifications provided by Facebook Inc. in this regard.

It is brought to notice that subject changes in privacy are applicable on WhatsApp business account only, while regular non-business/ individual profiles/ accounts are not affected.   

MOIT&T would like to emphasize here to all such digital social media platforms including WhatsApp administration to adhere by privacy rights of citizens of Pakistan. In this regard, all such digital platforms need to strengthen their engagements with the Government of Pakistan so that concerns of General Public and businesses can be well addressed by all means.

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Development

The Development of microfinance industry depends upon the resilience and risk management: SECP Chairman Amir Khan

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Islamabad : SECP Chairman, Aamir Khan emphasized that in these challenging times the development of microfinance industry depends upon the resilience and risk management, achieved through quintessential pillars of liquidity-tapped through private capital and technology embracement. Khan was addressing the Non-Bank Microfinance Companies Stakeholders Forum organized by SECP to devise a way forward and collaborate strategic response to cope the challenges posed by COVID-19 pandemic and ensuing lockdowns.

The SECP Chairman Amir Khan, along with Commissioner Specialized Companies Division, Farrukh Sabzwari chaired the session. Representatives of Pakistan Microfinance Network (PMN), State Bank of Pakistan (SBP), National Bank of Pakistan (NBP), Pakistan Poverty Alleviation Fund (PPAF), Pakistan Microfinance Investment Company Limited (PMIC), Karandaaz Pakistan and multilateral donor agencies including the World Bank, International Finance Corporation (IFC) and Department for International Development (DFID) attended the session.

 The Chairman SECP advised NBMFCs to go far product diversification to insurance solutions and saving products and build capacity of their workforce to attain business development and operational efficiency. He endorsed formation of a working group consisting of nominees from SECP, PMN, PMIC and NBMFCs to further analyze the situation. The working group will also take up the matters with relevant forums including ministry of finance, SBP and multilateral donor agencies for possible solutions.

Khan expressed SECP’s firm commitment to providing all possible support to industry not only during the current pandemic times but also in developing the industry on a strong footing. SECP Commissioner, Sabzwari highlighted the measures taken by SECP to provide relief and flexibility to the NBMFCs and their wholesale lender in managing funding requirements. He also talked about SECP’s advice to NBMFCs to defer and reschedule borrower loans.

Participants acknowledged SECP’s timely intervention to provide regulatory relief to NBMFCs in managing their credit lines and funding requirements. However, industry representatives expressed their concerns on potential defaults by borrower and liquidity crunch that may lead to capital crisis in the industry.

They raised the need of new money injection into the industry through collaborative efforts of microfinance regulators and the government. Representatives of international donor agencies attending the Forum expressed their resolve to extend fullest possible support to Pakistan’s microfinance sector.    

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